Heart + Paw Revolutionizes Pet Care with New Online Pharmacy and 24/7 Teletriage Services
Heart + Paw, the revolutionary multi-service pet care company that has set the gold standard in veterinary care since its inception in September 2018, is thrilled to announce two new client services. In partnership with Wedgewood and its Blue Rabbit platform, Heart + Paw is launching a custom-built, single-source online pharmacy. Additionally, they are introducing an after-hours teletriage service through a partnership with Pet Vet Connection.
“Heart + Paw's partnership with Wedgewood’s Blue Rabbit platform to create an online, single-source pharmacy is a game-changer for pet parents and for the industry,” says Dave Lasus, CEO of Heart + Paw. "We understand the busy schedule of the modern pet parent, and we want to make continuity of care as simple and seamless as possible."
Introducing the Heart + Paw Pharmacy
Following the successful launch of their custom-built pet portal and mobile app in Fall 2023, Heart + Paw is excited to introduce their latest innovation: an online pharmacy. This new service offers one point of contact for all pet health needs, from prescriptions to preventatives to diets. Designed and powered in partnership with Wedgewood’s Blue Rabbit platform, the Pharmacy makes ordering pets’ prescriptions easier and more seamless than ever.
Key features of the Pharmacy include:
Veterinarian-Facing Practice Portal: A streamlined workflow for prescribing veterinarians, allowing quicker prescription turnaround.
Seamless Management for Care Teams: Effective management enables care teams to monitor patients’ medications, ensuring better continuity of care and a thorough review of medication history.
Clear Communications: Automated text messages and email notifications keep pet parents updated on their pets’ prescriptions and medications.
Easy Ordering and Autoship: Pet parents can easily log on to order what they need, with options for monthly medicines like flea and tick preventatives to be set to autoship with a discount.
Integration with Heart + Paw’s Portal and App: The custom-built app now allows for seamless re-ordering of prescriptions, providing a convenient experience for pet parents.
Launching After-Hours Teletriage Service
Heart + Paw's commitment to providing exceptional care extends to their new after-hours teletriage service, now available at 14 locations through a partnership with Pet Vet Connection. This service offers 24/7 access to licensed veterinarians, allowing pet parents to determine if their ill or injured pet can wait for an appointment or if emergency care is needed.
During the launch phase, this service will be offered free of charge, reflecting Heart + Paw’s dedication to treating pets and pet parents like family. "Our new teletriage service allows for the safe, appropriate, and timely assessment and management of animal patients via electronic consultation with their owners," says Dr. George Melillo, Co-Founder and Chief Veterinary Officer of Heart + Paw. "Our goal is to make safe decisions regarding a patient’s health and disposition under conditions of uncertainty and urgency. This service not only expands access to care after hours but also helps pet parents avoid unnecessary emergency visits and costs."
Pioneering the Future of Pet Care
As Heart + Paw continues to reimagine pet care, their approach remains centered on ensuring a low-stress experience for both pets and pet parents. With thoughtfully designed locations, convenient and top-tier service, and advanced technologies, Heart + Paw is solidifying its place as an innovative leader in the future of pet care.
These new services reflect Heart + Paw’s unwavering dedication to raising the bar in pet care, further elevating the quality and convenience of care offered to pets and their families. With their new Pharmacy and after-hours teletriage, Heart + Paw continues to set new standards in the industry, making pet care more accessible and efficient than ever before.
